Because
Venali Integrates fax with our IT systems it delivers powerful
productivity benefits. Many employees need frequent access
to our faxes. Rather than taking many minutes to access
this information in paper files - now they get what they
need with a few clicks right from their desktop.
— Mohammad Rashidan,
VP of ATM Operations
Venali
with SAP Achieves Ideal Solution for Safety Product Supply
Company View
as PDF
Venali Internet Fax enables client to provide customers with
accelerated response times
The Company
Venali’s client offers a complete lineup of safety
products, with focus on respiratory protection and gas detection
products used to protect first responders, soldiers, industrial
workers and civilians from toxic chemicals
and vapors. The company maintains 25 subsidiaries with more
than 9,500 employees worldwide.
The Challenge
A large amount of customers within this company request faxed
copies of order acknowledgements, service quotes and invoices.
The procedure in
place for distribution required a manually intensive process,
which consumed valuable time and resources. Previously, employees
would print the documents requested, then walk to the fax
machine and send them to the customer. Due to the volume
of documents
that were required to be sent on a daily basis, there was
a constant gathering of employees waiting to use the fax
machines. In addition
to this, the destination fax machine was frequently busy.
Due to the delay of waiting for the fax machine to re-dial
the customer, productivity was hindered.
The Venali Solution
This company implemented Venali Internet Fax Services to
provide customers with accelerated response times and provide
employees with a tool that would increase productivity. Initially,
employee output was enhanced by using the Venali service
to fax the order acknowledgements, service quotes and invoice
documents as an attachment from their e-mail program.
Shortly after Venali was implemented, the company put into
operation an Enterprise Resource Planning (E.R.P) system
created by SAP; the largest inter-enterprise software company.
Applying this system, in addition to Venali – achieved
further enhancement of company strategies and processes.
At the present time,
when a customer places an order, or requests a service quote
a fax is routed to the customer automatically via the E.R.P
system to Venali’s network. The impact of this new
process has enabled employees to redirect their time from
performing administrative details.
Benefits
The company
is now experiencing substantial savings and productivity
gains, in the form of:
Optimized Staff Costs & Increased
Productivity
75% increase in productivity by elimination of Individual
document tasks that are repeated hundreds of times
a week. The order acknowledgements, service quotes & invoices
are automatically faxed to a customer once an order
is placed. This allows employees to redirect their
time from performing administrative tasks.
Reduction
and/or Elimination of Costs
A technology savings of 50% has been achieved monthly.
The ability to fax documents electronically with the
use of Venali has eliminated fax machine costs that
consist of; maintenance for the fax machine, as well
as costs for fax lines, toner and paper.
International Call charges have been reduced by 40%
with Venali’s competitively priced “per
page” service
package.
